You can't make this stuff up....or....my yarn is still missing

I frequently order yarn from a company in Turkey. Even with the ridiculously high price of DHL shipping their yarn is still considerably cheaper than some domestic sources. This company is always quick to process my orders, provides an email with a tracking number, has beautiful yarn and as long as everything goes well with the order things are good. But when there is an error, forget it. Convincing them to provide instant, derriere kissing, Amazon style customer service that American consumers are becoming used to is nearly impossible. And yet, the prices and selection are good enough that I go back.

 I recently placed an order and paid the exorbitant amount DHL charges so that I could have hassle free, quick shipping. As I tracked it I knew something had gone awry and I gave it a few days to see if the package arrived. It didn't. I contacted the yarn company and asked them to research the issues. I had an email back right away stating that DHL had been contacted and he would get back with me as soon as they knew something.

And I waited.

Five days later, I hadn't heard anything so I sent another email asking if someone could tell me something about my package. The response: Your package is delayed.

Well, thank you very much. (In fairness, they did tell me SOMETHING, it just happened to be what I already knew.) Note to self to be more specific in my future requests.

I finally got tired of waiting on the Turkish customer service and contacted DHL myself to get the ball rolling. The customer service rep from DHL called and asked me to describe the contents of my package. I said, "Yarn". He was stunned. "Yarn? From Turkey? Why do you need to order it from Turkey?" It never occurred to him that there is yarn beyond what is sold in Wal-Mart's craft section for making afghan and dish clothes. He asked me to describe it. "Some are orange, some are purple, some are pink, purple and white, some are blue and black variegated, some are brown and gold." He then asked if that was all on the same ball. Um....no. I can't imagine what that would look like.

A day or two later my DHL person called me again to tell me they found some yarn that went to lost and found the same time my yarn went missing. He thought it was mine but wanted to send me a picture so I could identify it. Great. Let's get me my yarn. I gave him my email address and waited for the picture to come in. The email came in. I opened it, and this is the picture:

Seriously? I wrote back and as politely as I could told him that he sent me a picture of a bag, and if he wanted me to identify the yarn he would need to send me a picture of the yarn. That was Friday. No more emails or phone calls since.